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Tele Health Therapy

Telehealth involves the use of electronic communications to enable ICHANGE’s mental health professionals to connect with you using interactive video and audio communications. Telehealth includes the practice of psychological health care delivery, diagnosis, consultation, treatment, referral to resources, education, and the transfer of medical and clinical data.

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If you and your therapist agree to schedule any telehealth appointments, you understand that you have the following rights with respect to telehealth:

  • The laws that protect the confidentiality of your personal information also apply to telehealth. As such, you understand that the information disclosed during the course of your sessions is generally confidential. However, there are both mandatory and permissive exceptions to confidentiality, including, but not limited to, reporting child, elder, and dependent adult abuse; expressed threats of violence toward an ascertainable victim; and where you make your mental or emotional state an issue in a legal proceeding. You also understand that the dissemination of any personally identifiable images or information from the telehealth interaction to other entities shall not occur without your written consent.

  • You understand that you have the right to withhold or withdraw your consent to the use of telehealth in the course of your care at any time, without affecting your right to future care or treatment.

  • You understand that there are risks and consequences from telehealth, including, but not limited to, the possibility, despite reasonable efforts on the part of the therapist, that: the transmission of your personal information could be disrupted or distorted by technical failures, the transmission of your personal information could be interrupted by unauthorized persons, and/or the electronic storage of your personal information could be unintentionally lost or accessed by unauthorized persons. ICHANGE utilizes secure, encrypted audio/video transmission software to deliver telehealth.

  • You understand that there is a risk that services could be disrupted or distorted by unforeseen technical problems.

  • You understand that you may expect the anticipated benefits such as improved access to care and more efficient evaluation and management from the use of telehealth in your care, but that no results can be guaranteed or assured. You understand that there are potential risks and benefits associated with any form of psychotherapy, and that despite your efforts and the efforts of your therapist, your condition may not improve, and in some cases may even get worse.

  • You accept that teletherapy does not provide emergency services. If you are experiencing an emergency situation, you understand that you can call 911 or proceed to the nearest hospital emergency room for help. If you are having suicidal thoughts or making plans to harm yourself, you can call the National Suicide Prevention Lifeline at 1.800.273.TALK (8255) for free 24 hour hotline support. Clients who are actively at risk of harm to self or others are not suitable for teletherapy services. If this is the case or becomes the case in future, your therapist will recommend more appropriate services.

  • You understand that there is a risk of being overheard by anyone near you if you are not in a private room while participating in teletherapy. You are responsible for (1) providing the necessary computer, telecommunications equipment and internet access for your teletherapy sessions, and (2) arranging a location with sufficient lighting and privacy that is free from distractions or intrusions for your teletherapy sessions. It is the responsibility of the therapist to do the same on their end.

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Payment for Telehealth Services

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ICHANGE will bill insurance for telehealth services when these services have been determined to be covered by an individual’s insurance plan. In the event that insurance does not cover telehealth, Please talk to us, 

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You will receive services with approved sliding fee application.

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